Wiley's Property Services Terms and Conditions

These Terms and Conditions ("Terms") govern all services provided by Wiley's Property Services ("we," "us," or "our"), including window cleaning, pressure washing, soft washing, parking lot seal coating, and parking lot line restriping. By accepting a quote or scheduling services, you ("Customer" or "you") agree to these Terms, which form a binding agreement. These Terms supersede any prior agreements or representations.

1. Scope of Services

We will provide the services described in the quote or service proposal ("Services") using industry-standard practices, equipment, and materials. Services are performed during normal business hours (Monday-Friday, 8:00 AM - 5:00 PM) unless otherwise agreed. Any changes to the scope must be in writing and may result in additional charges.

2. Customer Responsibilities

  • Preparation of Work Area: You are responsible for preparing the site by removing or securing all obstacles, including furniture, vehicles, plants, decorations, grills, planters, and personal items. For window cleaning and washing services, clear access to windows, sills, and surfaces is required (e.g., raising blinds/shades, removing screens if needed). For parking lot services, ensure the area is free of vehicles and debris. If we must move items, additional fees may apply, and we are not liable for any damage, breakage, or storage issues.

  • Access to Utilities: You grant us the right to use your on-site water supply and electricity as needed to complete the Services at no additional cost. If external sources are required, extra charges will apply. Ensure water spigots are accessible and functional upon our arrival; delays due to unavailable utilities may incur fees.

  • Site Safety: Keep children, pets, and unauthorized persons away from the work area during Services and for at least 24 hours afterward (or longer for drying/curing processes like seal coating). Notify us in advance of any known hazards, such as damaged surfaces, leaks, or underground utilities.

  • Property Condition: You confirm the property is in good repair and weathertight, including sealed windows, doors, and surfaces. We are not responsible for pre-existing issues like structural defects, rot, cracks, or improper installations.

3. Payment Terms

Payment is due in full upon completion of Services unless otherwise specified in the quote. We accept cash, check, bank transfer, or credit card. Balances over 30 days past due will accrue 1.5% monthly interest (18% annually). You agree to reimburse us for any collection costs, including reasonable attorney fees. We may require deposits or milestone payments for larger projects. Discounts or promotions must be noted at the time of quoting and are subject to change.

4. Scheduling and Delays

Scheduling depends on weather, availability, and site readiness. We aim to complete Services promptly but are not liable for delays due to inclement weather (e.g., rain, temperatures below 50°F for seal coating or washing), site issues, or events beyond our control. Rescheduling requires 24 hours' notice; failure to provide notice may result in a $50 fee. We will notify you of any changes.

5. Satisfaction Guarantee and Warranties

We offer a 7-day satisfaction guarantee: If you're not satisfied with our workmanship, notify us in writing within 7 days, and we'll address it at no extra cost (subject to a post-job walk-through if requested). However, due to the nature of our Services being performed on existing surfaces we did not install or control, we cannot guarantee results or longevity. Factors like surface age, condition, weather exposure, traffic, or underlying defects may affect outcomes. For example:

  • Window cleaning and washing may not remove all stains (e.g., tree sap, mineral buildup) or prevent spotting from local water.

  • Seal coating and striping are consumables that wear with use; we provide a 30-day guarantee on application, labor, and materials only (excludes cracks, potholes, or wear from heavy traffic). Recommended maintenance every 2-4 years.
    All other warranties, express or implied (including merchantability or fitness for a particular purpose), are disclaimed. Manufacturer warranties on materials apply where relevant.

6. Liability Limitations

We carry insurance and perform Services with care, but we are not liable for:

  • Damage to pre-existing conditions (e.g., loose siding, shingles, mortar, seals, or utilities).

  • Water infiltration from improper installations or leaks.

  • Cosmetic issues revealed by cleaning (e.g., faded surfaces, hidden cracks).

  • Indirect damages, such as lost profits or inconvenience.
    Our total liability is limited to the amount paid for the Services. You must notify us of any issues within 7 days to allow inspection and remedy.

7. Indemnification

You agree to indemnify, defend, and hold us harmless (including our employees, agents, and subcontractors) from any claims, losses, damages, liabilities, costs, or expenses (including attorney fees) arising from:

  • Your negligence or breach of these Terms.

  • Pre-existing property conditions or hazards.

  • Third-party claims related to the property or Services (e.g., environmental issues, injuries).
    This includes subrogation rights: If your insurance covers a claim, you waive subrogation against us and ensure your insurer does the same.

8. Changes and Extra Work

Any extras, changes, or deviations from the quote require written approval and may incur additional fees. Time-and-materials work will be documented and billed accordingly.

9. Governing Law and Dispute Resolution

These Terms are governed by Texas law. Any disputes will be resolved in courts located in Taylor County, Texas. If any provision is unenforceable, the rest remain valid.

10. Miscellaneous

  • We may use photos/videos of the work for marketing without compensation.

  • Force majeure events (e.g., natural disasters) excuse performance delays.

  • These Terms may be updated; continued use of Services constitutes acceptance.

  • Electronic signatures are binding.

By accepting our quote, confirming your visit, or verbally approving and scheduling with us, you acknowledge reading and agreeing to these Terms.